PRIVACY POLICY

neural-pixels.com — MEDIA FOR YOU LTD (UK)

Effective date: 2025-09-25

1. Who we are (Controller)

MEDIA FOR YOU LTD (“we”, “us”, “our”) is the controller of your personal data in connection with the website neural-pixels.com and related services.

  • Registered office: Dept 6153, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA.
  • Company number: 15954771 (England & Wales).
  • Contact: info@neural-pixels.com

2. Scope of this notice

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you browse our site, purchase AI‑generated digital artworks, or buy one‑off token packs that provide credit‑based access to our image‑generation module. We do not offer subscriptions. Please read this policy together with our Terms & Conditions and Cookie Policy.

3. Data we collect

We collect the following categories of personal data, depending on your interactions with us:

  1. 3.1 Identity and contact data: name (if provided), email address, and any information you include when contacting support.
  2. 3.2 Account data: username, password hash, settings and preferences (if accounts are provided).
  3. 3.3 Order and payment data: order ID, products purchased, currency, amount, payment status, and limited payment instrument metadata (we do not store full card numbers; payments are processed via third‑party payment service providers).
  4. 3.4 Technical and usage data: device and browser information, IP address, approximate location derived from IP, timestamps, pages viewed, referral URLs, and interactions with features.
  5. 3.5 AI module interaction data: prompts, uploaded reference images (if any), generated outputs, and related usage logs necessary to provide the service and maintain quality.
  6. 3.6 Support communications: content of emails and tickets, attachments you provide, and related metadata.
  7. 3.7 Marketing preferences: your opt‑in/opt‑out choices where applicable.

4. How we obtain data

  • 4.1 Directly from you (checkout, account creation, emails to support).
  • 4.2 Automatically via cookies and similar technologies (see Cookie Policy).
  • 4.3 From payment service providers (transaction confirmations/metadata).
  • 4.4 From analytics or security service providers (aggregated usage and performance signals).

5. Purposes and legal bases (UK‑GDPR)

We process personal data for the purposes and legal bases below:

  1. 5.1 Contract performance: to process orders, deliver digital files, credit token packs, provide access to the image‑generation module, and provide customer support.
  2. 5.2 Legitimate interests: to secure and improve the site and services; prevent payment misuse; measure and enhance product performance; handle inquiries; and defend legal claims. We balance these interests against your rights and expectations.
  3. 5.3 Consent: for non‑essential cookies/analytics/marketing where required. You can withdraw consent at any time via cookie preferences or by contacting us.
  4. 5.4 Legal obligations: to keep necessary records for accounting/tax and to respond to lawful requests from public authorities.

6. Sharing your data (processors and recipients)

We share personal data with third parties that help us operate our services, strictly under appropriate safeguards:

  1. 6.1 Payment service providers: to process one‑off payments securely.
  2. 6.2 Hosting, CDN, and infrastructure providers: to host the site, store files, and deliver content.
  3. 6.3 Analytics and product telemetry providers: to understand usage and improve features (non‑essential analytics only with consent where required).
  4. 6.4 Email and support tools: to send service communications and manage support tickets.
  5. 6.5 Professional advisors and dispute‑resolution partners: where reasonably necessary to exercise or defend legal claims.

7. International data transfers

Where personal data is transferred outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses (SCCs), or other legally recognised mechanisms, together with supplementary measures where necessary.

8. Data retention

  • 8.1 Order and invoicing records: typically retained for up to 6 years to meet accounting/tax requirements.
  • 8.2 Support communications: kept for as long as needed to resolve the issue and for a reasonable period thereafter.
  • 8.3 AI module interaction logs (prompts, outputs, usage): retained for service provision, quality control, abuse prevention, and troubleshooting, and deleted or anonymised when no longer needed for those purposes.
  • 8.4 Cookie data: retained per category and vendor as set out in the Cookie Policy.

9. Security

We apply technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction, appropriate to the nature of the data and risks involved. However, no system can be guaranteed to be 100% secure.

10. Your rights

Subject to conditions and exemptions under the UK‑GDPR, you may have the following rights:

  • 10.1 Access: receive a copy of your personal data we process.
  • 10.2 Rectification: correct inaccurate or incomplete data.
  • 10.3 Erasure: request deletion where there is no longer a lawful basis.
  • 10.4 Restriction: limit certain processing in specific circumstances.
  • 10.5 Portability: receive data you provided in a commonly used format and request transmission to another controller where technically feasible.
  • 10.6 Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
  • 10.7 Withdraw consent: where processing is based on consent (e.g., non‑essential cookies/marketing), you can withdraw it at any time.

11. How to exercise your rights and contact us

  • 11.1 Email: info@neural-pixels.com – please describe your request clearly and include any relevant details to help us verify your identity.
  • 11.2 We may request additional information to verify identity before acting on a request.
  • 11.3 We aim to respond within one month, or notify you if more time is needed for complex requests.

12. Children’s privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided personal data, please contact us so we can take appropriate action.

13. Marketing communications

We may send service messages relating to your purchases or account. Marketing emails are sent only with your prior consent (where required). You can opt out at any time using the unsubscribe link or by contacting us.

14. Automated decision‑making and profiling

We do not make decisions with legal or similarly significant effects based solely on automated processing. We may use automated systems for service functionality (e.g., rate limiting, basic fraud‑prevention signals) to protect users and maintain service integrity.

15. Complaints

  • 15.1 If you have concerns about how we process your personal data, please contact us first at info@neural-pixels.com so we can try to resolve them.
  • 15.2 You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). See www.ico.org.uk for contact details.

16. Changes to this Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in legislation or our services). We will post the updated version on this page and indicate the effective date above.

17. Company details and contact

  • MEDIA FOR YOU LTD (Company No. 15954771)
  • Registered office: Dept 6153, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
  • Contact: info@neural-pixels.com

— End of Privacy Policy —

Your Shopping cart

Close